It disagree. I think it fit my point well.
There's no need to consider storytelling an "art," and I do want to provide excellent customer service. If people are going to pay money for my books, I want to do my darndest to make sure they're satisfied. I want them to find my writing engaging and hard to put down; I want them to respond emotionally to the text; and I want them to have their expectations met. Obviously, saying what I want is harder than doing it, but I think I should at least try.
Personally, I hate the attitude: I'm producing art. Take it or leave it.
Now, it's a different story entirely if you're not selling your work. If you are, I think you have some degree of responsibility to the people who are paying their hard earned money for what you produced.
I think we're hitting the same mark from different starting points. What I mean by expect is exactly that - I know what to expect = I know exactly what I'm getting, no surprises, no engagement, no thrill, I know how it ends, I know how it starts, I can pretty much guess what happens in the middle. I aim to exceed expectations, as I think you do from what you are saying. From the customer service side, I see that as 'I want a cup of coffee', 'I get a cup of coffee' - no surprises, the way I like it, the way I have it everytime. Stories are more thatn customer service, they are a medium and an artform, whether you like it or not.
In the end, I think we think the same, but the analogies have different meanings to each of us - of course aside from the maps thing
Hence - I am not looking to provide customer service (what customer service means to me).